RMA Request Form
The following “RMA Request Form” must be filled out completely to receive your RMA number, which is required for sending back your merchandise. If your return request meets the criteria of our return policy, we will email you a Return Authorization (RMA) Number within 1-3 business days. Once you receive your RMA number please write it in large lettering next to your return address on the box, this will help speed up the process. Prepaid shipping is required for all returning products. If there is no RMA number on the box, it will be either returned to you or discarded, because our receiving department would assume that it is an unauthorized return. We recommend that you ship by UPS, FedEx, or USPS with a return receipt; that way, if we do not receive your package, you can have it traced.
All returns must be sent to the following address:
Attn: RMA Dept – [RMA number]
14010 Live Oak Ave
Baldwin Park, CA 91706
Locate your order number (required)
A) Locate the Order Number included in the subject and body of your order confirmation email.
B) Locate Order Number under My Account section.
- Visit Spyder.tv and login into your account by clicking the “My Account” link under the “Shop” menu.
- From there click on “Orders” link to view your order.