SHIPPING & RETURNS

Kingman Shipping and Return policy

Kingman reserves the right to refuse service to any person, company, agency, or organization at any time, for any reason whatsoever. We will not ship to any person under 18 years of age.

Shipping Information

  • Order Processing and Shipping time begins after the order verification process has been completed.
  • Due to internet safety measures and fraud prevention Kingman will ship all spyder.tv orders to the listed billing address. Please make sure your shipping address is listed the exact same as your credit card billing address when checking out. We will not accept orders with mismatched billing/shipping addresses.
  • If you refuse shipment, we will issue a credit for the product minus our shipping costs (return shipping may apply) on receipt of the refused products at Spyder.tv. A minimum twenty percent (20%) restocking fee may be charged.
  • Due to U.S. federal law, we cannot ship CO2 to Hawaii, Alaska and Puerto Rico.
  • International shipments might be subjected to brokerage fees, duties, and taxes depending on the country and carrier. Please note that these fees are not included in your shipping fee.
  • All orders placed will be shipped under “FOB origin” shipping term which indicates the buyer pays shipping cost, and takes responsibility for the goods when the goods leave Kingman’s premises unless otherwise stated on the invoice.

Delivery Time and Tracking Information

  • If you selected UPS Ground Shipping, after your order is processed (usually 1 to 2 days) your shipping time will be 5 to 7 business days, depending on where you live. All orders containing CO2 MUST be shipped by ground since CO2 cannot be shipped by air.
  • Kingman cannot guarantee shipping times and dates. We use third-party carriers to ship our products. Therefore, once an order is processed and a parcel has left our care, we have no control over its delivery. However, we insure every package that we send out.
  • If you have a time-based shipping need, you must call and request this in advance. Kingman will then issue you a confirmation number and we will do our best to meet your time-line.
  • All UPS shipments will receive a live tracking number.
  • All orders submitted over the weekend will be processed the next business day.

Calculate Shipping Cost

  • Your shipping cost depends upon the total weight; the rate may vary based on the daily Fuel Surcharge update.
  • Please also note that the shipping rates for many items we sell are weight and dimension-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
  • Oversized items have an additional shipping charge.

 

The Standard Service Fuel Surcharge applies to all UPS Standard shipments and is based on the last week of the month average fuel consumer prices of diesel fuel, inclusive of duties and taxes from two months prior. Weekly updates are published by the European Commission Directorate General for Energy and Transport in the Oil Bulletin.

Backorder Policy

  • Your order will be processed and shipped minus any back orders. If we are temporarily out of stock on items you ordered, we will ship it as soon as we receive it.
  • All backorder items will be shipped using ground service unless other arrangements are made.
  • If you have received a partial shipment and do not want the backordered item(s) please call us immediately at 800-724-6822 and ask for the Spyder B2C Dept.

Order Verification

  • Because of the nature of the products that Kingman supplies, we must perform an extensive validation of orders, this may include verification of shipping and billing information, phone calls to customers, verification of valid e-mail, and cardholder information and cardholder authorization.
  • Please be patient during the order validation process. Any mistakes in the information your have supplied to us may result in significant delays.
  • Processing of an order will take between 24 and 48 hours during regular business days, 8:00 AM to 2:00 PM Pacific Standard Time, Monday through Friday. Shipping time is calculated after order processing and verification is complete.
  • Delays or cancellation of orders may be the result of the following:
    • Ship to and bill to addresses do not match.
    • Cardholder name and ship to name do not match.
    • No immediate response or verification from e-mail or telephone numbers supplied by you.
    • Declined or rejected credit card due to failed address verification.
    • Declined or rejected credit card due to insufficient funds.
    • Items used for law enforcement are billed immediately. However, they are only shipped after a thorough validation. This verification is for restricted items.

 

Order verification protects our CUSTOMERS from FRAUD. So, please be patient.

Return Policy

  • Please take a moment to examine your package and make sure you have ordered and received exactly what you wanted.
  • Contact us immediately if you have any concerns.
  • See instructions below to complete the “RMA Request Form”.
  • All returns MUST be accompanied by an RMA number or they will be refused.
  • All returned merchandise must be UNUSED, in NEW condition and in its original packaging.
  • Incomplete returns will be subject to additional return charges.
  • Returns will not be accepted after 30 days.
  • The approved RMA number must be clearly shown on the shipping label.
  • If there is no RMA number on the box, it will be either returned to you or discarded, because our receiving department would assume that it is an unauthorized return.
  • Special orders or custom-made items are not returnable.
  • Refurbish items are not returnable.
  • Paintballs may not be returned.
  • Shipping charges are not refundable.
  • Returned merchandise will be charged a 20% restocking fee.
  • Customer assumes responsibility for any shipping charges on returns.
  • Packages that are rejected by the consignee or government agencies will be subject to a 20% restocking fee and if applicable all return shipping fees will be deducted from your credit.
  • It is the responsibility of the consignee to know all your local laws; we are not responsible for seizures processed by Customs due to the consignee’s government laws.
  • Your authorized return for warranty/repair will be processed within 10 to 14 business days of receipt

 

NOTE: Defective Merchandise: If there is a manufacturer’s defect with your product, then please contact KEE Action Sports at (800) 220-3222.

All returns must be sent to the following address:
KEE Action Sports / Spyder Paintball
Attn: RMA Dept – [RMA number]
11723 Lime Kiln Road
Neosho, MO 64850

How to get a RMA number for return/repair/service

  • Click here to complete the “RMA Request Form”.
  • The “RMA Request Form” must be filled out completely to receive your RMA number, which is required for sending back your merchandise.
  • A KINGMAN representative will contact you if any further information or details are needed.
  • If your return request meets the criteria of our return policy, we will email you a Return Authorization (RMA) Number within 1-3 business days.
  • Write your RMA number in large lettering next to your return address on the box, this will help speed up the process.
  • All RMA numbers issued are good for fifteen (15) days from the date of issue.
  • Prepaid shipping is required for all returning products.
  • The approved RMA number must be clearly shown on the shipping label.
  • If there is no RMA number on the box, it will be either returned to you or discarded, because our receiving department would assume that it is an unauthorized return.
  • We recommend that you ship by UPS, FedEx, or USPS with a return receipt. That way, if we do not receive your package, you can have it traced.

Refunds on Returns

  • After receiving your authorized return, we will inspect the items to make sure they meet the conditions of our return policy.
  • A KEE Action Sports representative will contact you if any further information or details are needed to complete the RMA ( photos, videos, etc…).
  • If the items do not meet those conditions, they will be returned to you at your expense.
  • If the conditions are met, we will refund you the appropriate amount by the same method you used to pay for your order.
  • Please allow a week for the refund to appear on your credit card.
  • We will not refund you for items damaged in shipping due to your incorrect packaging.

Warranty

General limited warranty information only; it may be updated and changed at anytime.

  • You have a year limited warranty – please check your manual for more details on Warranty.
  • All accessories, laser, scope, mount, rail, sight, soft goods, holster, vest, apparel and all other accessories not mentioned here have a 30 day limited warranty.

 

This Limited Warranty applies only to products manufactured by KINGMAN. The Limited Warranty does not apply to any non-Manufactured KINGMAN products. Manufacturers or suppliers other than KINGMAN may provide their own warranties to the purchaser. This warranty does not apply to: a) damage caused by failure to follow instructions relating to product’s use or the installation of components; b) damage caused by accident, abuse, misuse, or other external causes; c) damage caused by service performed by anyone who is not a KINGMAN representative; d) accessories used in conjunction with a covered product; e) a product or part that has been modified to alter functionality or capability; f) items intended to be periodically replaced by the purchaser during the normal life of the product including items without limitation.

Please note that on some items, the photo image may differ slightly from the detailed description of the product. Feel free to contact us if you need clarification on an item.

Shipment Discrepancies:

Discrepancies such as missing item, errors in quantity, and incorrect item shipped must be reported within 7 days of the receipt of shipment to the B2C Dept, by calling (800) 220-3222. Please indicate your order number, provide a summary of the issue(s), quantities of discrepancies, and any requested information to process your request.

For items damaged during shipping: If a box looks damaged upon receipt, let the driver know about the situation immediately and contact the B2C Dept by calling (800) 220-3222. For insurance claims purposes, please do not discard any damaged boxes during the claims process; the carrier may request this for further investigation.

For domestic U.S. customers that have missing, incorrect, damaged, and/or defective items:
It is the customer’s responsibility to notify KINGMAN immediately after receiving any discrepancies with the order. If applicable, customers will need to supply evidence to KINGMAN of the discrepancy. KINGMAN will cover standard/ground shipping charges both ways for item(s) with discrepancies issues within 7 days from the date customer receives the order. Any discrepancies discovered within 8-30 days from the date received, the customer will be responsible for covering charges sending the item(s) to KINGMAN for exchange/repair and KINGMAN will cover standard/ground shipping charges for the exchange/repair item(s) to be sent back to the customer. Any discrepancies discovered after 30 days from date customer receives their order, customer will be responsible for shipping charges both ways.