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-   -   Kingman Technical Support E-mails (http://www.spyder.tv/forums/showthread.php?t=8600)

Tech Steve 01-16-2007 12:44 PM

Kingman Technical Support E-mails
 
Dear Spyder Customers,

We apologize for the not responding to any of the tech e-mails from Jan 2 thru Jan 14. We have been experiencing some technical difficulties. We appreciate your patience and will do our best to assist each individual with there needs. Should you have any problems please call us at 1-888-KINGMAN or local number 626 430-2300. Our office hours are Mon-Fri 8am-5pm (PST). Our e-mail service is now online and we are responding to every e-mail.
Thank you…


Tech Support
Kingman International
14010 Live Oak Ave.
Baldwin Park, CA 91706

kefran 10-16-2009 02:52 AM

Re: Kingman Technical Support E-mails
 
Quote:

Originally Posted by Tech Steve (Post 106433)
Our e-mail service is now online and we are responding to every e-mail.

is one week without any answer a normal situation ??? I'm still waiting for an answer about Spyder spare parts ...

Critical 10-16-2009 04:29 AM

Re: Kingman Technical Support E-mails
 
1. Possibly the oldest necropost ever.

2. Call them for the best response.

rayray88 10-16-2009 03:02 PM

Re: Kingman Technical Support E-mails
 
Quote:

Originally Posted by Critical (Post 246222)
1. Possibly the oldest necropost ever.

LOL!

Jack In The Box 03-08-2010 05:57 PM

Re: Kingman Technical Support E-mails
 
I have to say, up until the time that I had to deal with trying to get something technical fixed, I had zero complaints about Kingman. I am an avid supporter of Kingman products. I recommend Spyder markers to everyone I know, especially Beginner/First time tournament players.

However, I have been trying to get a new shell for my Fasta loader for over a year now. I tried any and every paintball business I could find to see if I could just order a new one, no results. Then I tried these forums, again, no results. Finally, I tried calling tech support. I left a message over a month ago. I called during business hours, got noone. Still, to this date, I havent recieved any help from any of the resources that I tried.

This is very very poor customer relations. I know Kingman is striving to be the best, so to be honest, they have to be smart enough to realize that "Customer Support", is the basis of any retail business.

Thanks for listening.


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